Level Up Resident Satisfaction
Suppose you could be alerted to resident concerns before it was too late. Would it make a difference?
Experiencia is Sodexo Seniors’ digital platform for resident insights. It’s so much more than just a survey tool, combining personal touch with the power of meaningful real-time data to help you proactively deliver improvements to the resident experience.
The Sodexo Seniors’ Experiencia platform helps you keep your finger on the pulse of your community and respond in a flash to ensure minor concerns don’t turn into major problems.
Can Experiencia really make a difference? Yes!
- Understand what truly matters to your residents – both positive and negative -- with real-time root cause data. Fix issues fast.
- Increase resident satisfaction ratings to build referrals from within and prevent resident move-outs.
- Help family members and friends stay connected and engaged in their loved ones’ care with our Virtual Connect direct text-messaging system.
- Reduce staff workload with easy-to-use task assignment tools, email reminders and response notes. No more “I thought someone else was taking care of that.”
- Improve staff retention by giving credit where credit’s due. Positive feedback is recorded too, so your staff can be recognized and rewarded for their hard work.
- Use data collected over time to report success and inform your big-picture strategy.
*Among Sodexo hospitals using Experiencia, HCAHP scores improved 3X faster than the leading patient experience survey provider.
We’d love to tell you more about Sodexo Seniors and the Experiencia tool. Please fill out the information below and a representative will contact you shortly. Thank you!